Frequently asked questions
Where do you ship from?
Our products are shipped directly from our curated production partners in Europe and overseas. This allows us to ensure the highest quality while maintaining fair pricing.
How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery times:
7–15 business days
10–20 business days
You’ll receive a tracking number as soon as your order is dispatched.
Do you offer free shipping?
Yes. We offer free standard shipping within Europe.
Shipping rates for other countries are calculated at checkout.
What size should I choose?
Each product page includes a size guide to help you find your ideal fit. If you're unsure, we recommend choosing one size up for a more relaxed fit.
Can I return or exchange an item?
Yes. If you're not satisfied, you can request a return or exchange within 14 days of delivery.
Items must be unused, in original condition and packaging.
Please contact us at carelliteam@gmail.com to start the process.
Do you offer refunds?
Yes. Once we receive and inspect your return, we’ll issue a refund to your original payment method.
Processing time may vary depending on your bank.
Where is CARELLI based?
CARELLI is an independent European brand focused on timeless fashion and silent luxury. We operate globally with customers across Europe and beyond.
How can I contact your team?
You can reach us anytime at:
📩 carelliteam@gmail.com
We typically respond within 24–48 hours.
